Head of Customer Care
- Recruiter
- Page Personnel Secretarial
- Location
- England, London
- Salary
- £75000 - £80000 per annum + long term incentive plan
- Posted
- 20 May 2019
- Closes
- 17 Jun 2019
- Ref
- 14014206/001
- Contact
- Nicola Taylor
- Job Title
- Customer Services
- Industry Sector
- Luxury
- Contract Type
- Permanent
- Hours
- Full Time
A newly created role to act as Head of Customer Care globally. Products are currently sold in UK and US, with a launch in China planned.
Client Details
- A premium brand that have launched two products to date, specifically aimed at improving the quality of life for women.
- An incredibly passionate and driven team based in their London office (Old St area)
- This is a very exciting time for the team - their success is unprecedented.
- An inclusive culture where you really can make a difference.
Description
- The Head of Customer care will be responsible for implementing the customer care strategy globally. There is currently a small customer service team in place, but the success of the latest product, has created the need for a strategic leader to use data analytics to create a customer care/customer experience strategy.
- The team are based in London (Old St) but this role will also implement strategy for the US (the product is a huge success across the US) and then China.
Profile
- A background working within a premium brand with a customer experience/customer care remit.
- A team player - the leadership team are passionate about this brand/their products which is evident in the culture within the office.
- Flexibility and an agile way of working - the leadership team work at pace and really challenge the norm - this role works across the business, therefore the successful candidate will need to have good analytical skills, the ability to take feedback and make changes as needed.
Job Offer
- Good package and long term incentive plans.
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